Introduction
Welcome to Olyviax.
At Olyviax, we take the privacy and security of your personal information seriously. This Privacy Policy explains how we may collect, use, store and protect personal information when you visit Olyviax.uk, purchase our digital services or contact our support team.
It also explains the choices and rights that may be available to you under applicable UK data protection legislation.
By using Olyviax.uk, you acknowledge that you have read this Privacy Policy.
Who We Are
Company: Olyviax
Website: Olyviax.uk
Email: support@Olyviax.uk
For the purposes described in this Privacy Policy, Olyviax is responsible for determining how personal information collected through our website and services is handled, where applicable.
Information We May Collect
The personal information we process depends on how you interact with Olyviax and which services you use.
Contact Information
When you communicate with us, we may collect information such as:
- your name;
- email address;
- telephone number, where provided;
- information you voluntarily include in your enquiry.
Order and Customer Information
When you place an order or use an Olyviax service, we may process:
- order information;
- the service or package selected;
- payment status;
- date and time of purchase;
- customer support communications;
- information necessary to manage or fulfil your order.
Where payments are handled by an independent payment provider, Olyviax does not normally receive or store your complete payment card details.
Technical Information
When you visit Olyviax.uk, certain technical information may be collected automatically, including:
- IP address;
- browser type and version;
- operating system;
- device type;
- pages visited;
- date and time of visits;
- referring website;
- approximate location derived from your IP address;
- diagnostic, security and error information.
Communications
When you contact Olyviax, we may retain communications such as:
- emails;
- contact form submissions;
- customer support messages;
- WhatsApp or other agreed communications;
- information supplied to help us investigate an enquiry or technical issue.
How We Use Personal Information
We only process personal information where there is an appropriate purpose and lawful basis.
Information may be used to:
- process and manage orders;
- provide purchased digital services;
- communicate with customers;
- provide customer and technical support;
- manage activation or account-related requests;
- maintain and improve Olyviax.uk;
- understand website performance and usage;
- improve the customer experience;
- protect our website and systems;
- prevent fraud, abuse and unauthorised activity;
- process and verify payments;
- maintain appropriate business records;
- comply with legal obligations;
- establish, exercise or defend legal rights.
Olyviax does not sell your personal information to third parties.
Lawful Bases for Processing
Depending on the circumstances, we may rely on one or more lawful bases when processing personal information.
Performance of a Contract
We may process information where necessary to fulfil an order or provide a service that you have requested.
Consent
Where required, we may ask for your consent before using certain cookies, analytics technologies or marketing tools.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Legal Obligations
We may process or retain certain information where necessary to comply with legal, regulatory, accounting or other applicable obligations.
Legitimate Interests
Where permitted, we may process information for legitimate business interests such as:
- website and system security;
- fraud prevention;
- technical improvements;
- customer support;
- service administration;
- protecting our infrastructure and business.
Where we rely on legitimate interests, we consider the potential impact on your rights and interests.
Cookies and Similar Technologies
Olyviax.uk may use cookies and similar technologies to operate and improve the website.
Cookies may be used for:
- essential website functionality;
- security;
- remembering preferences;
- analytics;
- performance measurement;
- marketing or advertising where permitted.
Where consent is legally required for non-essential cookies, such technologies should only be activated after the required consent has been obtained.
You can find further information in our Cookie Policy.
Sharing Personal Information
We may share personal information with carefully selected service providers where this is reasonably necessary to operate Olyviax, provide our services or comply with legal requirements.
Recipients may include:
- website hosting providers;
- cloud infrastructure providers;
- security providers;
- analytics providers;
- payment processors;
- email providers;
- technical service providers;
- professional advisers;
- competent authorities where disclosure is legally required.
Where appropriate, service providers are expected to process information only for authorised purposes and subject to suitable contractual and security safeguards.
Olyviax does not sell or rent your personal information to third parties.
Third-Party Services
Olyviax.uk may integrate or interact with third-party technologies and services.
Depending on the configuration of our website, these may include services relating to:
- website analytics;
- advertising;
- security and content delivery;
- embedded media;
- payment processing;
- website hosting;
- email communications.
Third-party providers may process information according to their own privacy policies and legal responsibilities.
We recommend reviewing the privacy information provided by relevant third-party services where appropriate.
Payment Information
Payments for Olyviax services may be processed by external payment service providers.
Depending on the payment method selected, a provider may process information including:
- your name;
- payment amount;
- account or payment information;
- transaction information;
- fraud-prevention information.
Olyviax generally receives only the information reasonably required to confirm and manage the transaction.
Where payment details are entered directly into a third-party payment provider’s systems, we do not normally store complete payment card information on our own servers.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Retention periods may depend on:
- the type of information;
- the duration of our relationship with you;
- legal retention requirements;
- tax and accounting requirements;
- fraud-prevention requirements;
- security needs;
- disputes or potential legal claims.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
Data Security
Olyviax uses reasonable technical and organisational safeguards designed to protect personal information against:
- unauthorised access;
- accidental loss;
- theft;
- misuse;
- unauthorised alteration;
- unlawful processing;
- unauthorised disclosure.
Depending on the systems involved, safeguards may include:
- SSL/TLS encryption;
- secure hosting;
- access controls;
- firewalls and security technologies;
- monitoring for suspicious activity;
- software and security updates.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion in certain circumstances;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent;
- receive information about how your data is processed.
To exercise a privacy right, contact:
We may request reasonable information to verify your identity before processing certain requests.
The original policy likewise provides rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent.
Complaints
If you believe that Olyviax has not handled your personal information appropriately, please contact us first so that we can investigate your concerns.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority.
For individuals in the United Kingdom, this may include the Information Commissioner’s Office (ICO).
Links to Other Websites
Olyviax.uk may contain links to external websites or services.
Olyviax does not control and is not responsible for the privacy practices, security measures, cookies, content or data-processing activities of independent third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Children’s Privacy
Our services are not specifically designed or marketed for children.
We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable data protection law.
If we become aware that personal information relating to a child has been collected unlawfully, we will take reasonable steps to delete or otherwise appropriately handle that information.
International Data Transfers
Some service providers used by Olyviax may process information outside the United Kingdom.
Where personal information is transferred internationally, we aim to use appropriate safeguards where required under applicable data protection law.
Depending on the destination and circumstances, these may include:
- recognised adequacy regulations;
- appropriate contractual safeguards;
- approved international data transfer mechanisms;
- other legally recognised safeguards.
The source policy similarly provides for safeguards when information is processed outside its home jurisdiction.
Marketing Communications
Where you have consented, or another lawful basis permits it, Olyviax may send you information concerning:
- our services;
- new offers;
- service updates;
- promotions.
You can unsubscribe from optional marketing communications at any time.
Essential communications relating to an existing order, customer support request, security issue or service may still be sent where necessary.
Fraud Prevention and Security
We may process certain information where reasonably necessary to identify, investigate or prevent fraud, misuse, cyberattacks and other security threats.
This may include:
- IP addresses;
- technical information;
- transaction information;
- usage patterns;
- security-related events.
Such processing helps us protect our customers, website, systems and services.
Changes to This Privacy Policy
Olyviax may update this Privacy Policy from time to time to reflect:
- changes in applicable legislation;
- new or modified services;
- technological developments;
- changes to our business operations;
- new security measures;
- changes to service providers.
The latest version will be made available on Olyviax.uk.
The Last updated date at the top of this policy will indicate when the latest version was issued.
Contact Olyviax
If you have questions about this Privacy Policy, how we process personal information or your data protection rights, contact:
Olyviax
Website: Olyviax.uk
Email: support@Olyviax.uk