Introduction
Thank you for choosing Olyviax.
At Olyviax, we aim to provide high-quality digital services together with reliable customer support. This Refund & Cancellation Policy explains when an order may be cancelled, when a refund may be considered, and the responsibilities that apply when purchasing our digital services.
By using Olyviax.uk or purchasing our services, you acknowledge this policy. Nothing in this policy is intended to limit any statutory consumer rights that cannot legally be excluded.
Definitions
For the purposes of this Refund & Cancellation Policy:
Company means Olyviax.
Website means Olyviax.uk.
Services means the digital services offered through our website.
Order means a purchase submitted through our website.
Customer means any individual or organisation purchasing or using our services.
Order Cancellations
You may request cancellation of an order provided that the digital service has not yet been delivered, activated or otherwise made available to you.
Where you have expressly requested or agreed that the supply of digital content or services should begin immediately, your statutory cancellation rights may be affected once performance or delivery has begun, subject to applicable consumer law.
To request cancellation, please contact us as soon as possible at:
We recommend including your order details so that we can locate and review your purchase promptly.
Digital Services
Olyviax provides digital services.
Following successful payment, the information required to access or use the purchased service may be delivered electronically by email or another agreed communication method.
Because our services are digital, there is normally no physical product to return.
Different statutory cancellation rules may apply to digital content and digital services, particularly where a customer has requested immediate supply.
Refund Eligibility
A refund may be considered or provided in circumstances including:
- the same order was accidentally paid for more than once;
- Olyviax is unable to provide the purchased service;
- a verified technical issue on our side prevents delivery or activation;
- an incorrect payment was demonstrably processed due to an error in our system;
- Olyviax cancels the order before the service is supplied;
- a refund is otherwise required under applicable law.
Every refund request is reviewed individually based on the circumstances of the order.
If a refund is approved, we will normally attempt to return the funds using the original payment method unless another method is agreed or required.
When a Refund May Be Refused
Subject to applicable consumer law, a refund request may be refused where:
- the digital service has already been fully delivered or activated;
- the customer expressly agreed to immediate supply and the applicable legal requirements have been satisfied;
- incorrect contact or order information was provided by the customer;
- the issue is caused solely by the customer’s device;
- the customer’s internet connection is inadequate or unstable;
- third-party software or applications are responsible for the issue;
- access credentials have been shared with unauthorised third parties;
- access has been restricted because of misuse or prohibited activity;
- fraud, abuse or unauthorised use has been identified;
- the customer has materially breached the applicable Terms and Conditions.
Nothing in this section removes statutory consumer rights that cannot legally be excluded or restricted.
Technical Problems
If you experience a technical problem, please contact Olyviax Support before requesting a refund.
Where reasonably possible, we will attempt to diagnose and resolve technical problems before making a final decision regarding a refund request.
Customers may be asked to assist with troubleshooting by providing information such as:
- the device being used;
- the application or software being used;
- details of any error messages;
- relevant device or application settings;
- other information reasonably necessary to diagnose the problem.
Customers may also be asked to follow reasonable troubleshooting instructions.
If a verified problem is caused by our service and cannot be resolved within a reasonable period, a refund may be considered where appropriate.
Customer Responsibilities
Customers are responsible for:
- providing accurate contact and order information;
- checking their email inbox and spam or junk folders;
- maintaining a suitable and stable internet connection;
- using compatible devices;
- correctly installing and configuring required software;
- keeping supplied login or access details secure;
- protecting their account against unauthorised use.
Problems caused solely by the customer’s equipment, internet connection, third-party software or configuration do not automatically qualify for a refund.
How to Request a Refund
To request a refund, contact:
Where possible, please provide:
- your full name;
- the email address used for the order;
- the date of purchase;
- the amount paid;
- relevant order or payment information;
- the reason for requesting a refund;
- a clear description of any problem experienced.
We may request additional information where reasonably necessary to investigate and process your request.
Refund Processing
If your refund is approved:
- it will normally be returned to the original payment method;
- an alternative refund method may be agreed where appropriate;
- processing times may vary depending on your bank, payment provider or financial institution;
- Olyviax will not impose additional refund processing charges unless such charges are lawful and appropriately agreed.
After Olyviax processes an approved refund, additional time may be required before the funds appear in your bank account, card balance or payment account.
This additional processing period is controlled by the relevant payment provider or financial institution.
Duplicate Payments
If you accidentally pay for the same order more than once, please contact Olyviax Support.
Once verified, an unintended duplicate payment may be refunded provided that the additional payment does not relate to a separate order or service.
Contact:
Chargebacks and Payment Disputes
If you experience a problem with an order or payment, we encourage you to contact Olyviax first so that we have an opportunity to investigate and resolve the matter.
Where legally permitted and justified, fraudulent, abusive or knowingly unfounded chargebacks may result in measures such as temporary service restrictions, account termination or restrictions on future orders.
Nothing in this policy prevents you from exercising any lawful right to raise a legitimate payment dispute with your bank or payment provider.
Third-Party Payment Providers
Payments may be processed through independent payment providers, banks or financial institutions. Their own terms and processing procedures may also apply.
Olyviax is not responsible for delays caused exclusively by third parties such as:
- banks;
- card issuers;
- payment service providers;
- financial institutions;
- external payment processors.
Where reasonably possible, we will assist you in checking the status of a refund that we have already approved and processed.
Your Statutory Consumer Rights
This Refund & Cancellation Policy is not intended to exclude, restrict or replace any statutory consumer rights that apply to you under applicable law.
Specific rules may apply to digital content and digital services, including circumstances where supply begins before the end of a statutory cancellation period.
Any mandatory legal rights available to you remain unaffected.
Changes to This Policy
Olyviax may update this Refund & Cancellation Policy from time to time, including where necessary because of:
- changes in applicable law;
- changes to our services;
- new payment methods;
- technical developments;
- changes to our business processes.
The latest version will be published on Olyviax.uk.
We recommend reviewing this policy periodically to remain informed about the terms that apply.
Contact Us
If you have questions about this Refund & Cancellation Policy or would like to submit a cancellation or refund request, please contact:
Olyviax
Website: Olyviax.uk
Email: support@Olyviax.uk